Wildz Terms & Conditions

Welcome to Wildz. By using our website, you agree to these Terms and Conditions, which are designed to support a safe, fair, and transparent gaming experience. Wildz is operated by Rootz Ltd and licensed by the Malta Gaming Authority under licence MGA/B2C/599/2018, with additional regulated operations in Ontario where applicable. Our terms are written to comply with the requirements of the relevant regulatory authorities, so you can play with confidence knowing the rules are clear and properly overseen.

Wildz is strictly for players aged 18 and over, and each account holder is responsible for keeping their login details secure and for all activity carried out on their account. We also expect all players to participate in good faith and in line with our fair play standards. Any misuse of the site, including duplicate accounts or attempts to abuse promotions, may result in restrictions or account action under these terms.

Below, you’ll find the key rules covering bonuses, withdrawals, verification, account use, and other important conditions that apply when playing at Wildz. Please read them carefully so you understand how deposits, wagering, cashouts, and promotional offers work before you start playing.

General Rules

These Terms and Conditions ("Terms") apply to customers ("Player", "You") who use any products, software, or websites offered by the Casino ("Casino", "website", "Service", "Us", "We", "Our"). By accessing or using the Services and/or creating an account, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the Services.

The Casino reserves the right to amend, update, or remove any part of these Terms at any time. Continued use of the Services after any such changes constitutes acceptance of the updated Terms. In the event of any discrepancy between translated versions, the English version shall prevail.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Eligibility and Jurisdiction

You may only use the Services if you are of the legal gambling age in your jurisdiction and online gambling is lawful where you reside or access the Services. The Casino does not accept registration or gameplay from underage persons or from jurisdictions where such activity is prohibited.

You are solely responsible for ensuring that your use of the Services complies with applicable laws. The Casino shall not be liable for any breach of local laws by a Player.

Account Registration

Players must register a personal account with complete, accurate, and up-to-date information. The Casino may request supporting documents at any time to verify identity, age, residence, source of funds, and ownership of payment methods.

Only one account is permitted per person, household, device, payment method, IP address, or shared environment unless expressly authorized. Multiple accounts, proxy accounts, or accounts created to abuse promotions may be suspended or permanently closed, and any related balances, bonuses, or winnings may be voided.

Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account. Any action completed using valid login details shall be deemed authorized by you.

The Casino is not liable for losses resulting from your failure to protect your credentials. You must notify the Casino immediately if you suspect unauthorized access or any security breach.

Verification

The Casino reserves the right to perform verification checks at any time, particularly before withdrawals are approved. Verification may include, without limitation, government-issued identification, proof of address, and proof of ownership of payment methods.

• Government-issued photo ID
• Proof of address dated within the last 3 months
• Proof of ownership of cards, bank accounts, or e-wallets used

All submitted documents must be clear, valid, and unaltered. Failure to provide satisfactory documents, or submission of false or misleading information, may result in delayed withdrawals, account suspension, account closure, forfeiture of winnings, and/or reversal of deposits where permitted.

Deposits, Payments and Withdrawals

Deposits must be made using payment methods registered in your own name and funded by legitimate sources. The Casino may refuse, reverse, or investigate transactions where fraud, money laundering, chargebacks, payment disputes, or other suspicious activity is suspected.

Withdrawals are subject to verification, internal review, applicable limits, fees, processing times, and the availability of the selected payment method. The Casino reserves the right to return withdrawals to the original deposit method where required or appropriate.

Where currency conversion is required, conversion fees and/or exchange rate differences may apply. The Casino is not responsible for delays caused by banks, payment processors, blockchain networks, or other third parties involved in payment processing.

Players who initiate chargebacks, reversals, repudiations, or disputed deposits may have their accounts suspended, balances confiscated, winnings voided, and future access restricted.

Bonuses and Promotions

All bonuses, free spins, and promotional offers are subject to specific terms, including wagering requirements, game weighting, expiry periods, and maximum participation restrictions. Promotions may be limited to one per Player, household, device, IP address, payment method, or shared network environment.

Bonus abuse is strictly prohibited. This includes, but is not limited to, multi-accounting, low-risk or hedge betting, arbitrage, repeated claiming of one-time offers, using promotions without genuine gameplay intent, and any strategy designed to obtain unfair advantage from promotional terms.

The Casino reserves the right to withdraw promotions, withhold bonuses, void promotional winnings, and close accounts where promotional abuse or irregular play is identified.

Game Rules and Restricted Conduct

The use of bots, scripts, automated tools, virtual machines, exploits, or any software or hardware intended to modify gameplay, influence outcomes, or obtain unfair financial advantage is strictly prohibited. Any winnings, balances, or benefits obtained through such methods may be confiscated immediately.

The transfer of funds between Player accounts is prohibited. The use of the Services for arbitrage, fraudulent activity, or any unlawful purpose is also prohibited.

System Errors and Malfunctions

The Casino is not liable for losses, delays, data corruption, interrupted communications, or other damages caused by technical issues, software errors, hardware failures, network interruptions, or payment processing failures. In the event of a system malfunction, all affected bets, payouts, and winnings may be declared void.

The Casino reserves the right to refuse, limit, or cancel any wager that is incorrectly priced, improperly settled, or otherwise affected by an error or malfunction.

Dormant Accounts

An account may be considered dormant after 12 consecutive months of inactivity. Bonus balances in dormant accounts may be forfeited, and cash balances may be removed from the active balance and restored later upon request, subject to successful verification and security review.

Responsible Gambling

The Casino supports responsible gambling and may provide tools such as deposit limits, cooling-off periods, and self-exclusion options. Players are responsible for managing their gambling activity and seeking assistance where necessary.

Suspension and Closure

The Casino reserves the right to suspend, restrict, or close any account at its sole discretion where it suspects breach of these Terms, fraud, illegal activity, unauthorized account use, security risks, verification failure, or abuse of promotions or payment systems.

Where permitted by law and these Terms, balances, bonuses, and winnings connected to such activity may be withheld, voided, or confiscated.

Complaints and Disputes

Players may contact customer support for any questions, complaints, or disputes relating to the Services. Complaints should be submitted as soon as reasonably possible and, in any event, no later than 6 months after the matter giving rise to the complaint occurred.

If a dispute cannot be resolved internally, it may be referred to an independent alternative dispute resolution provider where applicable. Players should first complete the Casino’s internal complaints procedure before escalating the matter externally.

Limitation of Liability

To the fullest extent permitted by law, the Casino shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from the use of the Services, including losses resulting from gambling decisions, technical issues, account misuse, payment delays, or regulatory restrictions affecting the Player.

You acknowledge that gambling involves risk and that you use the Services at your own discretion and responsibility.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the Casino holds its licence. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction, unless otherwise required by applicable consumer protection law in your country of residence.