Wildz Privacy Policy

Wildz operates under the license of Rootz Ltd, company no. C 83903, and is regulated by the Malta Gaming Authority under license MGA/B2C/599/2018, with additional regulated operations in Ontario through iGaming Ontario and AGCO registration for wildz.ca. This Privacy Policy explains how we collect, use, and protect your personal information when you use our casino services. We are committed to handling your data responsibly and in line with GDPR principles, including transparency, purpose limitation, and data minimization.

Your privacy and security are central to the way we operate. Any information you share with Wildz is stored securely using industry-standard safeguards designed to protect it from unauthorised access, misuse, or loss. We never sell your personal data to third parties, and we only share information where it is necessary to provide our services, meet legal and regulatory obligations, or support the safe operation of your account.

By keeping our systems secure and our practices clear, we aim to give every player confidence when using Wildz. Whether you are registering, depositing, withdrawing, or contacting support, you can trust that your information is treated with care and in accordance with applicable data protection laws and regulatory requirements.

About This Privacy Policy

This Privacy Policy explains how we process your personal data, including details of the type of data we collect, how your data may be used, shared or disclosed, as well as your choices and rights when you open an account with us. We are committed to protecting and respecting your personal information. The term personal data in this Privacy Policy refers to information relating to an identified or identifiable natural person.

Data Controller

The Data Controller is the Casino, operated by its licensed operator. For full contact details please visit the Help Centre on our website.

Personal Information We Collect

We may collect personal data that includes but is not limited to:

• Your name, date of birth and gender;
• Contact details such as your email or postal address, mobile or telephone number;
• Identification documents such as photo ID, proof of address, bank statements or utility bill (for customer due diligence and source of funds obligations);
• Account username;
• Credit/debit card details or other financial payment data;
• Communications exchanged with us such as emails, phone calls and messages through our online chat service;
• Information about your account activity, including deposits, withdrawals and wagers;
• Technical data such as IP address, internet browser and devices used to access our services (see our Cookie Policy for details);
• Any other details requested or obtained from you for the purpose of registration and maintaining your account.

We collect personal information when:

• You register for and use an account at our Casino;
• You contact us; and
• A deposit or withdrawal is made by use of a financial instrument (cards, bank account or e-wallets).

How We Use Your Personal Data

We process your personal data on one or more of the following legal bases: performance of a contract; a legal obligation; your consent; legitimate interests pursued by our company or a third party.

We use personal information for the following purposes:

• Account setup: To set up and administer your account, provide customer support, verify your identity, process payments and send important account and service information pursuant to our Terms and Conditions.
• Verification: To verify your age and registration details, including disclosure to third parties (e.g. financial institutions) to comply with our legal obligations.
• Personalisation: To develop improved services based on customer preferences and usage patterns, in order to deliver relevant content and improve your experience.
• Risk Management: To manage risk and comply with anti-money laundering and fraud prevention obligations.
• Marketing Communications: To deliver marketing communications across various channels in accordance with our legitimate interests. Marketing materials will include opt-out instructions. You may update your marketing preferences at any time by contacting our support team. Please allow up to 48 hours for changes to be processed. Note that even if you opt out of marketing, we may still send important account-related communications.
• Regulatory and legal obligations: To comply with crime prevention, fraud prevention and other regulatory obligations, and to respond to requests from government agencies and public authorities.
• Profiling and automated decision-making: In accordance with our legitimate interests, we may perform automated decision-making or profiling based on location, age, gameplay and other personal data. You have rights in respect of such processing — see the Your Rights section below.
• Other purposes: To manage risk, protect our rights and property, and to maintain and improve our systems.

Disclosure of Your Information

We may share your personal information with:

• Trusted third-party service providers assisting with customer support, IT, payments, sales, marketing and data analysis;
• Prospective buyers or sellers in the event of a business sale or acquisition;
• A third party that acquires our business or assets, to whom customer personal data will be a transferred asset;
• Government agencies, law enforcement and public authorities where disclosure is required by law;
• Third parties as needed to enforce our Terms and Conditions or protect our rights, users, systems and services.

Retention of Your Information

We keep your data for as long as is necessary for legal or business purposes. When there is no longer a need to hold it, we will delete it securely or anonymise it. We may be required in certain circumstances to retain your information for an extended period — for example under responsible gambling, self-exclusion or AML obligations.

Data Security

We take appropriate technical and operational measures to protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction. Technical measures include encryption, tokenization and password protection. Operational measures include limiting access to databases containing account information.

Transfers Outside the EEA

We will only transfer your personal data to countries considered to provide an adequate level of legal protection, or where appropriate safeguards ensure your data is protected to the same standards required within the European Economic Area.

Your Rights

You have the right to:

• Access or obtain copies of your personal information;
• Correct, amend or delete your personal information;
• Object to or restrict the processing of your personal information;
• Request the portability of your personal data in a structured, commonly used and machine-readable format;
• Withdraw consent (e.g. to marketing) by opting out or contacting our support team;
• Lodge a complaint with the relevant supervisory authority in your country.

Please note: these rights are not absolute and are subject to applicable legal requirements including gambling regulations and document retention obligations. Administrative fees may be imposed where requests are manifestly excessive or unfounded. Requests are processed within up to 30 days.

Contact Us

If your personal information changes or you have any questions or requests regarding data protection, please contact us through the Help Centre on our website.

Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time. Notice of substantial changes may be provided by email or on our website. All changes are effective as of the stated updated date, and your continued use of our services constitutes acceptance of those changes.

Verification Policy

By registering an account with us, you consent to the Casino conducting verification as required. We reserve the right to request verification documents following deposits and/or prior to processing a withdrawal.

Where required for fraud or anti-money laundering investigations, we may request additional information to ascertain your source of funds and/or wealth.

For verification purposes, we may request:

• A valid identity document (passport, national ID card or drivers licence);
• Evidence of the deposit method used, such as a copy of the payment card showing the cardholder name (if applicable);
• Proof of residential address, such as a bank statement or utility bill dated within the last 3 months.

Where deemed necessary, documents may also be required to be certified by a registered Notary.

Casino services are available only to persons who meet the minimum legal age in their jurisdiction. Anyone found to be underage will have all gameplay voided and any winnings forfeited. We may also report the matter to the relevant authorities.

All documents provided to us will be held in confidence and stored for five years from the date your account is closed, unless a regulatory obligation requires a longer retention period.

We take a risk-based approach to mitigate money laundering, fraud and criminal activity. An account may be frozen and payments withheld where we are unable to verify the Player's identity.